Vector Artwork US Refund Policy

At Vector Artwork US LLC, we strive to provide the best custom design experience. Because our team creates unique digital assets, we follow a specific Vector Artwork US Refund Policy to protect both our designers and our clients. This policy ensures a fair process for every project we start.

Why We Limit Refunds After Work Starts

Once our designers begin working on your project, we cannot offer a full refund. This includes the time spent on research, initial sketches, and digital concepts. Consequently, we recommend that you provide clear instructions before we start.

If you need more information on how vector files work compared to standard images, you can check out this guide on vector graphics.

When Can You Request a Refund?

While we focus on custom work, we do offer refunds in specific situations. You may qualify for a refund if:

• You accidentally made a duplicate payment.

• You cancel the order before our design team begins any work.

• We determine that we cannot meet your specific technical requirements.

Moreover, we offer a robust revision process. If the first draft isn’t perfect, we will use your feedback to fix it. Therefore, we prioritize revisions over refunds to ensure you get the result you need.

Non-Refundable Custom Services

Our Vector Artwork US Refund Policy strictly excludes certain services from refunds. These include:

1. Finished Files: We do not refund any completed vector artwork delivered to your email.

2. Digitizing Services: We cannot refund labor costs for embroidery or technical conversions.

3. Rush Fees: Because we prioritize your project over others, rush fees are non-refundable.

Project Abandonment and Disputes

In addition to the rules above, please stay in touch. If we do not hear from you for 14 days, we consider the project closed. Furthermore, we ask that you contact our support team at [email protected] before filing a dispute with your bank. We want to resolve every issue personally.